Return & Exchange Policy

1. Eligibility for Returns and Exchanges

• High-Quality Standards: We take pride in offering high-quality products. If you are not fully satisfied with your purchase, you may request a return or exchange under the following conditions.
• Time Frame: Returns and exchanges must be initiated within 14 days of receiving your order. Requests made outside this period will not be processed.

2. Condition of Items

• Original Condition: Items must be returned in their original, unused condition with all original tags, packaging, and accessories intact.
• Non-Returnable Items: Certain items, including but not limited to custom-made products, personal care items, and intimate apparel, are non-returnable.

3. Return Process

• Request: To initiate a return, please contact our customer service team at [email address] with your order number and reason for return.
• Authorization: You will receive a Return Authorization (RA) number and instructions on how to return the item.
• Shipping: Returns must be shipped using a trackable shipping method. We are not responsible for lost or damaged returns.

4. Exchange Process

• Request: To request an exchange, contact our customer service team at [email address] with your order number and the details of the item you wish to exchange.
• Availability: Exchanges are subject to product availability. If the requested item is out of stock, a refund will be processed instead.

5. Refunds

• Processing Time: Once we receive the returned item, please allow 7-10 business days for the refund to be processed. Refunds will be issued to the original payment method.
• Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

6. Damaged or Defective Items

• Notification: If you receive a damaged or defective item, please contact us immediately at [email address] with photos of the damage or defect.
• Resolution: We will provide instructions for returning the item and offer a replacement or refund as appropriate.

7. Contact Us

For any questions or concerns regarding our return and exchange policy, please reach out to our customer service team at [email address] or [phone number]. We are here to assist you and ensure your satisfaction.

8. Contact Us

For any questions or concerns regarding our return and exchange policy, please reach out to us at Babysecrestore@support.com. We are here to assist you and ensure your satisfaction.

Thank you for shopping with us!